It is the responsibility of the Partner Engagement Specialist (PES) to drive Lightnet partners’ adoption of services offered in their commercial contract and successful longer term operation and financial performance of their relationship with Lightnet. They should be comfortable with consulting and negotiating at a management-level, backed by a strong understanding of our partners’ business and industry objectives. Key to this role is the ability to articulate value and inspire partners to sell the benefits of the Lightnet platform, plus encourage adoption and expansion. The ideal candidate should possess strong business and analytical expertise as well as strong account management expertise.
The PSM will work hand in hand with the Commercial team, and also with implementation/project office, and support teams to develop closer relationships with our partners and encourage contract renewals and upselling of additional opportunities. They will build and maintain strong relationships with multiple contacts within the assigned partner organizations. He/she will serve as an escalation point of contact for issues that impact the partner’s success. He/she will be required to maintain strong working relationships with other partner facing personnel in the Sales, Marketing, Product Development, Support and Finance teams and act as the partners champion in Lightnet..
Key Deliverables:
Build and maintain trusted consultative relationships with Lightnet Group Partners
Manage Lightnet’s portfolio of strategic Partners
Transition new Partners into the company seamlessly
Work with executive sponsors to design and execute a success plan for each Partner/Client
Identify, manage, and deliver on Lightnet and Partner KPIs
Ensure that the goals of both Lightnet and Partners/Clients are consistently exceeded
Drive planning sessions to ensure Partner is able to fully leverage Lightnet to meet their performance and operational efficiency goals
Drive expansion opportunities with each Partner and Enterprise Client
Conduct quarterly business reviews with Partners/Clients
Develop and implement best practices for effective Partner/Client management
Elicit Partner/Client feedback to act as an internal advocate for our Partners/Clients
Establish a standard cadence of communication internally and externally to ensure success
Qualifications and Competencies:
Ability to be proactive in identifying problems and solutions
Ability to get into the weeds, but take yourself out of them as well
Ability to be flexible and get along well with a variety of personalities
Exhibit phenomenal communication skills and organized project management
Superior client service and relationship skills
Strong analytical and problem-solving skills
Experience in data analysis and Excel work ideal
Leadership in developing world class client presentations/QBR leadership
Ability to thrive in a fast pace environment with tight deadlines
Die hard drive to make clients successful
BA/BS degree or similar college level education
3+ years of experience in Digital/Technology Partner or Client Success Management